.skip-link {
    position: fixed;
    z-index: 1000;
    top: 8px;
    left: 8px;
    transform: translateY(-160%);
    padding: 10px 14px;
    border: 2px solid #172033;
    border-radius: 4px;
    background: #fff;
    color: #172033;
    font-weight: 700;
}

.skip-link:focus {
    transform: translateY(0);
}

:focus-visible {
    outline: 3px solid #0f766e;
    outline-offset: 3px;
}

.eyebrow {
    color: #3f51c8;
}

.public-footer > span {
    color: #59645e;
}

.nav-unread {
    min-width: 20px;
    margin-left: auto;
    padding: 2px 6px;
    border-radius: 10px;
    background: #d94b4b;
    color: #fff;
    font-size: 11px;
    line-height: 16px;
    text-align: center;
}

.messages-title,
.thread-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
}

.notification-button {
    display: inline-flex;
    width: auto;
    align-items: center;
    gap: 8px;
    padding: 9px 12px;
    border: 1px solid #ccd3df;
    border-radius: 6px;
    background: #fff;
    color: #26352d;
    font-size: 13px;
}

.notification-button svg {
    width: 17px;
    height: 17px;
}

.conversation-presence.online,
#threadPresence.online {
    color: #16794b;
    font-weight: 700;
}

.typing-indicator {
    min-height: 22px;
    color: #59665f;
    font-size: 13px;
    font-style: italic;
}

.message-attachments .message-image {
    display: block;
    padding: 0;
    overflow: hidden;
}

.message-image img {
    display: block;
    width: min(320px, 100%);
    max-height: 280px;
    object-fit: cover;
}

.message-image span {
    display: block;
    padding: 8px 10px;
}

.dashboard-table {
    display: block;
    max-width: 100%;
    overflow-x: auto;
}

.sidebar-section {
    padding: 16px 12px 5px;
    color: #8fa197;
    font-size: 10px;
    font-weight: 800;
}

.admin-inline-form,
.admin-create-form,
.admin-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}

.admin-inline-form input,
.admin-create-form input {
    min-width: 150px;
}

.admin-inline-form .btn,
.admin-create-form .btn,
.admin-actions .btn,
.dashboard-table .btn {
    width: auto;
}

.admin-create-form {
    max-width: 720px;
    margin-bottom: 24px;
}

.admin-ticket-list {
    display: grid;
    gap: 12px;
}

.admin-ticket-list article {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 260px;
    gap: 24px;
    padding: 18px;
    border: 1px solid #dce3df;
    border-radius: 8px;
    background: #fff;
}

.admin-ticket-list span,
.admin-ticket-list label {
    display: block;
    color: #68736c;
    font-size: 12px;
}

.admin-ticket-list form {
    display: grid;
    align-content: start;
    gap: 7px;
}

.report-user-page form {
    display: grid;
    gap: 10px;
    margin-top: 24px;
}

.report-user-page .btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    width: fit-content;
    margin-top: 8px;
}

.report-user-page .btn svg,
.report-link svg {
    width: 16px;
    height: 16px;
}

.report-link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    margin-top: 10px;
    color: #9a3333;
    font-size: 13px;
    font-weight: 700;
    text-decoration: none;
}

.thread-actions,
.client-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.client-actions { flex-wrap: wrap; }

@media (max-width: 600px) {
    .client-list article { grid-template-columns: 48px minmax(0, 1fr); }
    .client-list article .client-actions { grid-column: 1 / -1; }
}

.thread-actions .report-link,
.client-actions .report-link {
    margin-top: 0;
}

.report-parties {
    display: grid;
    gap: 2px;
    margin-bottom: 10px;
}

.report-parties.reported {
    padding-left: 12px;
    border-left: 3px solid #9a3333;
}

.report-parties small,
.user-report-list time {
    color: #68736c;
    font-size: 12px;
}

.admin-copy {
    max-width: 420px;
    white-space: normal;
}

.admin-application-filters {
    display: flex;
    gap: 18px;
    margin-bottom: 12px;
}

.admin-application-filters a {
    color: #286b4c;
    font-weight: 700;
}

.application-confirmation .btn {
    width: auto;
}

.support-form {
    display: grid;
    max-width: 620px;
    gap: 8px;
}

.support-form textarea {
    resize: vertical;
}

.support-form .btn {
    width: auto;
    justify-self: start;
    margin-top: 8px;
}

@media (max-width: 700px) {

    .admin-inline-form,
    .admin-create-form,
    .admin-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .admin-ticket-list article {
        grid-template-columns: 1fr;
    }
    .messages-title,
    .thread-heading {
        align-items: flex-start;
    }

    .notification-button span {
        position: absolute;
        width: 1px;
        height: 1px;
        overflow: hidden;
        clip: rect(0 0 0 0);
    }

    .public-hero-content {
        flex: 0 1 calc(100vw - 40px);
        width: calc(100vw - 40px);
        max-width: calc(100vw - 40px);
        min-width: 0;
        overflow: hidden;
    }

    .hero-actions,
    .section-heading {
        align-items: stretch;
        flex-direction: column;
        min-width: 0;
    }

    .hero-actions .btn {
        width: 100%;
        max-width: 100%;
    }

    .section-heading > a {
        align-self: flex-start;
    }

    .sidebar-open::after {
        position: fixed;
        z-index: 10;
        inset: 64px 0 0;
        content: "";
        background: rgba(16, 24, 20, .42);
    }

    .sidebar-open {
        overflow: hidden;
    }
}

.conversation-entry { display: flex; align-items: center; gap: 16px; border-bottom: 1px solid #dfe3ea; }
.conversation-entry .conversation-row { flex: 1; min-width: 0; border-bottom: 0; }
.conversation-entry form, .thread-actions form { margin: 0; }
.conversation-entry button, .thread-actions form button { width: auto; }

.message-directory {
    margin: 24px 0 32px;
    padding: 24px;
    border: 1px solid #dfe3ea;
    border-radius: 12px;
    background: #fff;
}
.message-directory h2 { margin-top: 0; }
.message-directory > p { color: #697386; }
.message-directory-search label { display: block; margin-bottom: 8px; }
.message-directory-search > div { display: flex; align-items: flex-end; gap: 12px; }
.message-directory-fields > div { flex: 1; min-width: 0; }
.message-directory-fields input { width: 100%; }
.message-directory-search input { flex: 1; min-width: 0; margin: 0; }
.message-directory-search button { width: auto; margin: 0; }
.message-directory-search > a { display: inline-block; margin-top: 10px; }
.message-directory-list { padding: 0; margin: 20px 0 0; list-style: none; }
.message-directory-list li { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 14px 0; border-top: 1px solid #dfe3ea; }
.message-directory-list li > div { min-width: 0; overflow-wrap: anywhere; }
.message-directory-list span { display: block; font-size: 13px; color: #697386; }
.message-directory-list .btn { flex-shrink: 0; width: auto; }
.message-directory-actions { display: flex; flex-wrap: wrap; gap: 8px; flex-shrink: 0; }
@media (max-width: 480px) {
    .message-directory-list li { flex-wrap: wrap; }
    .message-directory-actions { width: 100%; }
}
.message-directory-pagination { display: flex; align-items: center; justify-content: center; gap: 20px; margin-top: 20px; }
@media (max-width: 620px) {
    .message-directory { padding: 16px; }
    .message-directory-search > div { flex-wrap: wrap; }
    .message-directory-fields > div { flex-basis: 100%; }
    .message-directory-search input { flex-basis: 100%; }
}

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        animation-duration: .01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: .01ms !important;
    }
}

.incoming-call-toasts { position: fixed; right: 24px; top: 88px; z-index: 1100; display: grid; gap: 12px; max-height: 80vh; overflow-y: auto; width: min(400px, calc(100vw - 32px)); }
.incoming-call-toast { background: #fff; color: #17233c; border: 2px solid #4f46e5; border-radius: 16px; padding: 20px; box-shadow: 0 12px 40px #17233c33; }
.incoming-call-toast strong { display: block; font-size: 1.2rem; color: #4338ca; }
.incoming-call-toast p { margin: 8px 0 16px; overflow-wrap: anywhere; }
.incoming-call-actions { display: flex; gap: 12px; }
.incoming-call-actions form { margin: 0; flex: 1; }
.incoming-call-actions button { width: 100%; min-height: 44px; }
@media (max-width: 600px) { .incoming-call-toasts { right: 16px; top: 76px; } }

.post-call-review { width: min(480px, calc(100vw - 32px)); border: 0; border-radius: 20px; padding: 28px; color: #17233c; box-shadow: 0 24px 80px #17233c44; }
.post-call-review::backdrop { background: #17233c99; }
.post-call-review h2 { font-size: 1.75rem; margin-bottom: 12px; }
.post-call-review textarea { margin-top: 8px; }
.post-call-rating { margin: 22px 0; }
.post-call-rating legend { font-size: 1rem; font-weight: 600; }
.post-call-rating > div { display: flex; gap: 8px; }
.post-call-rating label { position: relative; flex: 1; cursor: pointer; }
.post-call-rating input { position: absolute; opacity: 0; width: 100%; height: 100%; }
.post-call-rating label > span:first-of-type { display: block; border: 1px solid #cbd5e1; border-radius: 10px; text-align: center; padding: 12px 4px; font-size: 1.1rem; }
.post-call-rating input:checked + span { color: #fff; background: #4338ca; border-color: #4338ca; }
.post-call-rating input:focus-visible + span { outline: 3px solid #818cf8; outline-offset: 3px; }
.post-call-review-actions { display: flex; justify-content: flex-end; gap: 12px; margin-top: 24px; }

.call-sound-enable { width: auto; margin-left: auto; margin-right: 12px; }
.incoming-call-mute { display: block; width: auto; background: transparent; color: #64748b; padding: 6px 0; margin-top: 12px; font-size: .85rem; font-weight: 500; text-decoration: underline; }

/* Keep danger actions readable against the shared filled button background. */
.btn-outline-danger { background: #fff; color: #a52834; border: 1px solid #a52834; }
.btn-outline-danger:hover, .btn-outline-danger:focus { background: #a52834; color: #fff; }

/* Secondary copy must retain AA contrast on the pale dashboard background. */
.dashboard-body .text-secondary { color: #56615b !important; }
.dashboard-body .form-note,
.dashboard-body .empty-state,
.dashboard-body .muted { color: #56615b; }
.agent-status-row > a { color: #245b43; }
.btn-outline-secondary { background: transparent; color: #56615b; border: 1px solid #56615b; }
.btn-outline-secondary:hover, .btn-outline-secondary:focus { background: #56615b; color: #fff; }

.language-picker { margin-top: 20px; min-width: 0; }
.language-picker legend { font-size: 1rem; font-weight: 700; margin-bottom: 8px; }
.language-picker summary { padding: 14px 15px; border: 1px solid #ccd3df; border-radius: 8px; background: #fff; cursor: pointer; overflow-wrap: anywhere; }
.language-panel { padding: 12px; border: 1px solid #ccd3df; border-radius: 8px; background: #fff; }
.language-panel > label { margin-top: 0; }
.language-options { max-height: 260px; overflow-y: auto; margin-top: 12px; }
.language-option { display: flex; align-items: center; gap: 10px; margin: 0; padding: 8px; font-weight: 500; cursor: pointer; }
.language-option[hidden] { display: none; }
.language-option input { width: 18px; height: 18px; flex-shrink: 0; margin: 0; padding: 0; }
.language-option span { min-width: 0; overflow-wrap: anywhere; }

.timezone-picker { min-width: 0; }
.timezone-picker summary { padding: 14px 15px; border: 1px solid #ccd3df; border-radius: 8px; background: #fff; cursor: pointer; overflow-wrap: anywhere; }
.timezone-picker summary:focus-visible, .timezone-options button:focus-visible { outline: 3px solid #2563eb; outline-offset: 2px; }
.timezone-panel { padding: 12px; border: 1px solid #ccd3df; border-radius: 8px; background: #fff; }
.timezone-panel > label { margin-top: 0; }
.timezone-options { max-height: 260px; overflow-y: auto; margin-top: 12px; }
.timezone-options button { display: block; width: 100%; padding: 10px; border: 0; border-radius: 4px; background: #fff; color: #172033; text-align: left; overflow-wrap: anywhere; }
.timezone-options button[aria-pressed="true"] { background: #e8eefb; font-weight: 700; }
.timezone-options button[hidden] { display: none; }
.timezone-picker select[hidden] { display: none; }

.live-status-options { display: flex; flex-wrap: wrap; gap: .75rem; margin-bottom: 1rem; }
.live-status-bubble { display: inline-flex; align-items: center; gap: .5rem; border: 2px solid #cbd5e1; border-radius: 999px; padding: .65rem 1.2rem; cursor: pointer; }
.live-status-bubble:has(input:checked) { border-color: #2563eb; background: #eff6ff; color: #1e40af; }
.live-status-bubble:focus-within { outline: 2px solid #2563eb; outline-offset: 3px; }
.live-status-bubble input { width: 1rem; height: 1rem; margin: 0; accent-color: #2563eb; }

.birthday-fields { display: flex; flex-wrap: wrap; gap: .75rem; }
.birthday-fields > div { flex: 1 1 100px; min-width: 0; }
.birthday-fields select { width: 100%; }